Privacy Policy

Last Updated:

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our App. The types of information we collect include:

1.1 Personal Information

• Name: Your full name as provided during registration
• Mobile Number: Your primary contact mobile number for account verification and communication
• Email Address: Your email address for account management and notifications
• Profile Photo: Profile picture uploaded by you for your business profile
• WhatsApp Number: Optional WhatsApp number for business communication

1.2 Business Information

• Business name, type, and description
• Product listings and descriptions
• Product images uploaded by you
• Business advertisements and promotional content

1.3 Communication Data

• In-app chat messages exchanged between users
• Call logs and call history (metadata only, not call recordings)
• Contact information shared between users

1.4 Automatically Collected Information

• Device Information: Device model, operating system version, unique device identifiers, mobile network information
• Usage Data: App usage patterns, features accessed, time spent on the App, interaction data
• Location Data: Approximate location (city/region level) for better local business discovery. We do not collect precise GPS coordinates without your explicit consent.
• Log Data: IP address, access times, app crashes, performance data

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Core App Functionality

• To create and manage your user account
• To enable user registration and authentication
• To facilitate product listings and business profile creation
• To enable in-app chat and direct calling features between users
• To display your business information and product listings to other users

2.2 Business Operations

• To facilitate lead generation and business connections
• To enable users to contact sellers and suppliers
• To process and display advertisements and promotions
• To send push notifications about relevant business opportunities, messages, and updates
• To improve local business discovery using location data

2.3 App Improvement and Analytics

• To analyze usage patterns and improve App functionality
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues and security threats
• To conduct research and analytics to enhance user experience

2.4 Communication

• To send you important updates about the App
• To respond to your inquiries and provide customer support
• To send promotional communications (with your consent, where required)

3. Permissions Required

Our App requires the following permissions to function properly:

Permission	Purpose	Required/Optional
Camera	To capture and upload profile photos and product images	Required
Storage/Photos	To access and upload images from your device	Required
Location (Approximate)	For better local business discovery and regional matching	Optional
Phone/Call	To enable direct calling features between users	Required
Internet	To connect to our servers and sync data	Required
Notifications	To send push notifications about messages, leads, and updates	Required

You can revoke these permissions at any time through your device settings, though this may limit certain App functionalities.

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

• Your business profile information (name, business details, product listings) is visible to other registered users of the App
• Contact information (mobile number, WhatsApp number) may be shared when you initiate contact with another user
• Product images and listings are publicly visible to other App users

4.2 With Service Providers

• Firebase (Google): For authentication, cloud storage, push notifications, and analytics
• Google Analytics: For app usage analytics and performance monitoring
• Google Ads: For serving relevant advertisements (with appropriate consent mechanisms)
• Cloud hosting and infrastructure providers
• Customer support and communication service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

• To comply with applicable laws, regulations, legal processes, or governmental requests
• To enforce our Terms of Service and protect our rights
• To detect, prevent, or address fraud, security, or technical issues
• To protect the rights, property, or safety of our users or others

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Cookies and Tracking Technologies

While our App is primarily a mobile application, we use similar technologies for tracking and analytics:

• Analytics Cookies/Tokens: We use Google Analytics and Firebase Analytics to understand how users interact with our App
• Advertising IDs: We may use device advertising identifiers (Android Advertising ID) for personalized advertising, with appropriate consent mechanisms
• Session Data: We maintain session information to keep you logged in and maintain app state

You can opt-out of personalized advertising through your device settings (Android: Settings > Google > Ads > Reset advertising ID / Opt out of Ads Personalization).

6. Third-Party Services

Our App integrates with the following third-party services:

6.1 Firebase (Google LLC)

• Purpose: Authentication, cloud storage, real-time database, push notifications, crash reporting
• Data Shared: User authentication data, app usage data, device information, crash logs
• Privacy Policy: https://firebase.google.com/support/privacy

6.2 Google Analytics

• Purpose: App analytics, user behavior tracking, performance monitoring
• Data Shared: Usage statistics, device information, app events
• Privacy Policy: https://policies.google.com/privacy

6.3 Google Ads

• Purpose: Serving relevant advertisements within the App
• Data Shared: Advertising ID, approximate location, app usage data (with consent)
• Privacy Policy: https://policies.google.com/privacy

We encourage you to review the privacy policies of these third-party services to understand their data practices.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data in transit is encrypted using SSL/TLS protocols
• Secure Storage: Sensitive data is stored securely using industry-standard encryption
• Access Controls: Access to personal data is restricted to authorized personnel only
• Regular Security Audits: We conduct regular security assessments and updates
• Secure Authentication: User accounts are protected with secure authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When you delete your account (as described in Section 10), we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

9. Your Rights and Choices

Under applicable data protection laws, including the Indian Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and GDPR principles, you have the following rights:

9.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

9.2 Correction and Update

• Update or correct your personal information through the App settings
• Request correction of inaccurate data

9.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Delete your account and associated data (see Section 10)

9.4 Opt-Out and Withdrawal of Consent

• Opt-out of marketing communications
• Withdraw consent for data processing (where processing is based on consent)
• Disable location tracking through device settings
• Opt-out of personalized advertising (through device settings)

9.5 Objection and Restriction

• Object to certain types of data processing
• Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the contact information provided in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Account Deletion Policy

You can delete your account at any time through the App settings or by contacting us directly. When you delete your account:

• Your account profile and personal information will be deleted from our active systems
• Your product listings and advertisements will be removed
• Your chat history and messages will be deleted (though messages sent to other users may remain in their accounts)
• Your business connections and leads data will be removed

Important: Account deletion is permanent and cannot be undone. Some information may be retained for a limited period as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

To delete your account, please:

1. Go to App Settings > Account > Delete Account, or
2. Contact us at contact.textilebiz@gmail.com with your account details and deletion request

11. Children's Privacy

Our App is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our servers.

12. International Data Transfers

Your information may be transferred to and processed in countries other than India, including countries where our service providers (such as Google/Firebase) operate. These countries may have different data protection laws than your country of residence.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the App
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the App or via email (for significant changes)

Your continued use of the App after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Compliance with Laws

This Privacy Policy is designed to comply with:

• Google Play User Data Policy: We comply with Google Play's requirements for user data collection, use, and disclosure
• Indian IT Act, 2000: We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act): We comply with the requirements of India's data protection legislation
• GDPR Principles: While primarily serving Indian users, we follow GDPR-inspired best practices for data protection

15. Grievance Officer

In accordance with Indian IT Act requirements, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy. You can contact our Grievance Officer using the contact information provided below.